EVENT CHANGE & CANCELLATION POLICY
No refunds are available. All tickets are non-refundable, and we reserve the right to reschedule events if necessary. Due to high demand and frequent sellouts, we have a strict cancellation policy. Tickets may be transferred to another class or hike only if the request is made at least 48 hours before the scheduled start time, and all change requests must be submitted via email (we do not accept changes by text or voicemail). For special events, a minimum of 7 days’ notice is required for any change or cancellation. Please note that transfers can be made only once per ticket.
PRIVATE EVENT CANCELLATION POLICY
Our private events are held rain or shine, with accommodations inside the barn in case of inclement weather. Cancellations made at least 30 days prior to the event are eligible for a full refund. However, cancellations made within 30 days of the event are non-refundable. Please note that on the day of the event, we cannot offer refunds for fewer guests than the confirmed headcount.
INCLEMENT WEATHER POLICY
Our events take place in all kinds of weather—rain, snow, sunshine, warm or cold. Refunds will not be issued due to inclement weather. Most events move inside the barn if it rains. For hikes, we do continue in cold, snow, and light rain; however, in the case of heavy rain, we may reschedule your hike or issue a credit toward a future hike.
PERSONAL & MEDICAL EMERGENCY POLICY
We understand that personal and medical emergencies can arise, including testing positive for a communicable illness. However, our standard cancellation policy still applies. As a small business with limited capacity at our events, last-minute cancellations—especially for individual bookings—often result in lost income and unused spots. While we strive to be as accommodating as possible, we require at least 48 hours’ notice to offer any changes or transfers. Unfortunately, no exceptions can be made to this policy.